Self-Exclusion

Self-exclusion is a tool that allows you to voluntarily restrict your access to your Mostbet Nigeria account for a set period. Unlike a temporary cool-off period, which you may cancel before it expires, self-exclusion is a binding commitment that cannot be reversed until the chosen period has ended. This page explains how self-exclusion works, how to activate it, and what support is available to help you maintain control over your gambling.

Self-exclusion is a permanent or temporary ban on your ability to access your Mostbet Nigeria account and place bets. Once activated, you will not be able to log in, deposit funds, or participate in any betting or gaming activity on the platform. This is different from a cool-off period, which is a shorter break (typically 24 hours to 7 days) that you can cancel early if you choose. Self-exclusion is designed for players who feel they need a longer-term break from gambling and want a stronger commitment to staying away from the platform.

You can choose from the following self-exclusion periods when you activate your restriction:

You can activate self-exclusion through your account settings or by contacting our support team. Follow the steps below based on your preferred method:

Send an email to [email protected] with the subject line 'Self-Exclusion Request'. Include your account username, the desired exclusion period, and your full name. Our support team will process your request and confirm activation within 24 hours.

Contact our support team via live chat (available 24/7), Telegram, or phone. Inform them that you wish to self-exclude, specify your chosen period, and they will guide you through the process and confirm activation immediately.

Once your self-exclusion period begins, the following restrictions apply to your account:

If you have a remaining balance in your account when self-exclusion is activated, you have the right to request a payout of those funds. The balance will be transferred to the payment method you used to deposit, or to another verified payment method on file. Payouts are processed within 3–5 business days. To request a payout, contact our support team via email at [email protected] or through live chat, providing your account details and preferred withdrawal method.

Self-exclusion cannot be cancelled or shortened before the chosen period expires. This is a key protection to ensure your commitment is honored. If you have selected a temporary period (24 hours to 5 years), your account will automatically reopen once that period ends. If you have chosen permanent self-exclusion, your account will remain closed indefinitely unless you contact us after a minimum of 6 months to request reinstatement, which is not guaranteed.

Self-exclusion on Mostbet Nigeria only restricts your access to this platform. If you wish to self-exclude across multiple gambling operators, you may register with national or regional self-exclusion schemes. These services can help you block access to many licensed gambling sites at once.

In addition to self-exclusion, you can use third-party software to block access to gambling websites and apps on your device. These tools provide an extra layer of protection and work independently of any single operator's self-exclusion:

If you are struggling with gambling or need support, please reach out to one of the following organizations. They offer free, confidential advice and counseling:

Our support team is available 24/7 in English, Urdu, and Hindi to assist you with any questions about self-exclusion or responsible gaming. You can also visit Mostbet nigeria for more information on our responsible gambling tools and policies.

No. Self-exclusion cannot be cancelled or shortened once it has been activated. This is a binding commitment for the duration you have chosen. If you need immediate help, please contact our support team or reach out to a gambling support organization.

When your chosen period expires, your account will automatically be reactivated and you will be able to log in again. However, you will not receive any promotional communications during or immediately after your exclusion period. If you feel you need additional time away from gambling, you can activate self-exclusion again at any time.

You cannot extend an active self-exclusion period. However, once your current period has ended and your account is reactivated, you can immediately activate a new self-exclusion period for any duration you choose. If you wish to extend before your period ends, contact our support team to discuss alternative options.

No. Your account is completely locked and inaccessible to anyone, including authorized users or family members. Only you can request account reactivation after your self-exclusion period has ended.

No. Your account and any remaining balance are preserved. You can request a payout of your balance at any time during or after your self-exclusion period. Your account data will be retained securely.

No. Creating a new account to circumvent self-exclusion violates our terms of service and may result in permanent account closure and forfeiture of funds. Our systems are designed to detect and prevent this behavior. If you are self-excluded, you should not attempt to re-register.

You can reach our support team 24/7 via live chat, email ([email protected]), Telegram, or phone. Our team is available in English, Urdu, and Hindi and will answer any questions about self-exclusion, responsible gaming, or account management.